Privacy Policy

Last updated: Dec 2019 is owned and operated by Nitrobots Pty Ltd (ACN 627 097 474), which is referred to as “Nitrobots”, “we”, “our” and “us” in this Privacy Policy. is a platform which provides a service which facilitates electronic communication with our clients’ prospects via email, SMS or web chat services (“the Platform”).

The Privacy Policy relates to our collection, management and use of personal information you may supply to us through your conduct on our website,

(“Website”) and/or use of the Platform (collectively the “Services”). By using the Services, you agree to the terms of this Privacy Policy and consent to the collection, use and disclosure of your personal information as set out in this Privacy Policy. This Privacy Policy is in addition to the Terms and Conditions of Use applicable to the Website and the Platform.

We reserve the right, at our discretion, to modify this Privacy Policy at any time. We will publish any changes on this website. This Privacy Policy should be reviewed periodically. By continuing to use our Website or Platform after the changes take effect, you confirm acceptance of these changes.

Nitrobots is bound by and committed to supporting the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”). For detailed information, visit

  1. Personal Information

    Personal information is any information which may be used to identify you and may include, for example, your name, birth date, residential and email address, telephone number, credit card details and driver’s license number.

    When you visit our Website, you are not required to provide us with personal information and, from time to time, you may be able to visit our Website or deal with us anonymously or by pseudonym. However, we may need to collect certain information to provide you with Services or to answer or forward any requests or enquiries.

    You can always decline to give Nitrobots any personal information we request, but that may mean that we cannot provide you with some or all of the Services you have requested. If you have any concerns about personal information we have collected, please contact us.

  2. Collecting information

    We collect personal information in the following ways:

    Clients and prospective clients

    When you enquire about our Services or when you become a client of Nitrobots, a record is made which includes your personal information.

    The type of personal information that we collect will vary depending on the circumstances of collection and the kind of service that you request from us, but will typically include

    (i) your name, e-mail, postal address and other contact details;
    (ii) information about your employer or the organisation which you represent;
    (iii) your job title; and
    (iv) any additional personal information you provide to us, or authorise us to collect, as part of your interaction with Nitrobots.

    Users of the Website and Platform

    If you use the Platform, we may collect your name, mobile number, IP Address and/or email address
    If you visit the Website, we may collect your personal information when you submit an online enquiry form.
    If you register to use our Services, you may provide us with your name, email address, address and telephone number. You may access this information at any time by logging in to your account.

    We may also collect information about the device you are using when visiting the Website or using the Platform including, where available, your IP address, operating system, browser type or the domain from which you are visiting, the web-pages you have visited, the search terms you have used, and any advertisements on which you have clicked.


    We may also collect your personal information when, for example:

    (i) you request a demonstration of our Services or you contact us by email, phone or mail;
    (ii) it is provided to us by our related company, iCumulus Pty Ltd;
    (iii) it is provided to us by a third party publisher or one of our clients; or
    (iv) we receive either non-personal or public information from third parties in connection with market and demographic studies and/or data that we may use to supplement personal information provided directly by you.

  3. Using Information

    Nitrobots collects personal information which is reasonably necessary to carry out our business, to assess and manage our clients’ needs, and provide Services including making the Platform available to our clients. We may also collect information to fulfil administrative functions associated with these Services, for example, billing, entering into contracts with you or third parties and managing client relationships.

    The purposes for which Nitrobots usually collects and uses personal information depends on the nature of your interaction with us, but may include the purposes below:

    (i) in order for you to take full advantage of the Services, for example, if you use the Platform to arrange a date/time to be contacted by a representative of a client of Nitrobots;
    (ii) to fulfil our contractual obligations to our clients and provide related-services;
    (iii) responding to requests for information and other general inquiries;
    (iv) managing, planning, advertising and administering programs, events and competitions; and
    (v) researching, developing and expanding our products and services.

    We may also use your personal information to create aggregate data about our Website visitors and Platform users, such as statistics relating to age, gender and demographics. This information is only used for our statistical purposes. This information also helps us better understand customer behavior and improve our products, services and advertising.

    We may also use your personal information for the purposes of marketing our Services and to send you details about promotional opportunities if you elected to receive such materials when you, for example, registered with our Website. If you no longer wish to receive promotional material from us, you can opt-out by contacting us (contact details below) or, alternatively, select the “unsubscribe” link if the promotional material is sent by email or SMS. We will then remove you from our marketing database as soon as reasonably practicable.

  4. Disclosure

    From time to time, your personal information may be disclosed to third parties for the purposes of conducting our business. These third parties may include (but are not limited to):

    (i) our related company, iCumulus Pty Ltd;
    (ii) our clients for the purposes of fulfilling our contractual obligations, for example, providing clients with contact details etc for prospects;
    (iii) third party service providers, contractors and suppliers who assist us in managing our business or operating our Website and/or Platform, for example, business support services, payment processors, webhosting service providers, cloud storage providers, mailing houses etc;
    (iv) our professional advisors including lawyers, accountants, tax advisors and auditors;
    (v) law enforcement bodies to assist in their functions, courts of law or as otherwise required or authorised by law;
    (vi) regulatory or government bodies for the purposes of, for example, resolving customer complaints or investigations; and
    (vii) third parties interested in marketing to you (where we have your consent to do so).

    We may disclose your personal information for other purposes explained at the time of collection or otherwise as set out in this Privacy Policy.

    When we disclose your personal information, we will take such steps as are reasonable in the circumstances to ensure that your personal information is treated by the receiving party in a secure manner and in accordance with our Privacy Policy. We will not give, sell, trade or rent any personal information to third parties for marketing purposes without your consent.

  5. Overseas Disclosures

    We use cloud based technology that may store contact details of registered users within technology based overseas. These servers and technology are commonly located in United Kingdom and United States of America. All data is stored securely as described in the Security section below and can only be accessed by our authorised users or, depending on the circumstances, our client’s authorised users.

    Privacy laws in other countries might not be the same as in Australia. Unless we have your consent, or an exception under the Australian Privacy Principles applies, we will only disclose your personal information to overseas recipients where we have taken reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to your personal information.

    By providing us with your personal information, you consent to the disclosure of your personal information for the purposes identified above.

  6. Security

    We strive to ensure the security, integrity and privacy of personal information submitted to our Website and Platform, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. Accordingly, we do not warrant the security of any personal information you transmit to us.

    However, once we have received your personal information, we will take such steps as are reasonable in the circumstances to protect the personal information from misuse, interference or loss and unauthorised access, modification and disclosure, and ensure its security on our systems.

    In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

    Personal information is destroyed or de-identified when we are no longer required to retain the information.

  7. Cookies

    What is a cookie?

    A “cookie” is a small text file that is placed on your hard disk by a Web server. Cookies contain information that can later be read by a Web server in the domain that issued the cookie to you as well as third party domains. Cookies cannot be used to run programs or deliver viruses to your computer.

    How we use cookies

    Nitrobots uses cookies to enable you to sign in to our services and to help personalise your online experience. One of the primary purposes of cookies is to store your preferences and other information on your device in order to save you time by eliminating the need to repeatedly enter the same information and to display your personalised content. Cookie information for visitors has a lifetime of 30-60 days from time you have last visited our website.

    Cookies and Your Profile

    When you return to our Website, your core details are stored in an encrypted cookie on your hard disk. This cookie allows you to move from page to page at the site without having to sign in again on each page. Cookies are also used to improve the sign-in experience. For example, your e-mail address and other contact details may be stored in a cookie that will remain on your computer after you sign out. This cookie allows your contact details to be pre-populated, so that you will only need to type your password the next time you sign in. If you are using a public computer or do not otherwise want this information to be stored, you can select the appropriate button on the sign-in page, and this cookie will not be used.

    Unsubscribe from cookie tracking

    If you were to view your tracking cookies available on your browser, you can identify the cookies placed by Nitrobots. These are identified as “site =” and you can opt-out from further tracking by Nitrobots by clicking this link.

    Declining all cookies

    You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to sign-in or use other interactive features of and services that depend on cookies, and some advertising preferences that are dependent on cookies may not be able to be respected.

    If you choose to accept cookies, you also have the ability to later delete cookies that you have accepted. If you chose to delete cookies, any settings and preferences, including advertising preferences, controlled by those cookies will be deleted and may need to be recreated.

  8. Access to and correction of your Personal Information

    We will take such steps as are reasonable in the circumstances to keep the information we hold about you accurate, complete and up-to-date. If, at any time, you wish to access the personal information we hold about you or you discover that information held about you is no longer up-to-date or is incorrect, you may contact us to have the information changed or corrected.

    You can request access to, or the correction of, your personal information by contacting our Privacy Officer at the details below, and informing us of your access or correction request.

    Your access or correction request will be dealt within a reasonable time.

    We may decline your request to access or correct your personal information in certain circumstances in accordance with the Australian Privacy Principles. If we do refuse your request, we will provide you with a reason for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested information.

  9. Links to Other Sites

    We provide links to various third party websites. These linked sites are not under our control, and we cannot accept responsibility or liability for the content, actions or policies of third party websites linked to our website. Before disclosing your personal information on any other third party website, we advise you to examine the terms and conditions of using that website and its Privacy Policy.

    The inclusion of links to third party websites on our website in no way constitutes an endorsement of such website’s content, actions or policies. These linked sites are for your convenience and you access them at your own risk.

  10. Questions or complaints

    If we become aware of any ongoing concerns or problems with our Services, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a privacy-related complaint, please contact us, using the contact details below.

    We will address any concerns or complaints you have through our complaints handling process. We will consider your complaint to determine whether there are simple or immediate steps, which can be taken to resolve the complaint. We may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather relevant facts, locate and review relevant documents and speak with individuals involved. We will inform you of the outcome of your complaint within a reasonable time frame.

    However, if after receiving our response you consider that your privacy complaint has not yet been resolved, you may refer your concerns to the Office of the Australian Information Commissioner (“OAIC”) at

    For more information about privacy issues in Australia and protecting your privacy, visit the OAIC’s web site: 11. Contact us: If you have any queries in relation to our Privacy Policy or our privacy practices, please contact our Privacy Officer on the details below:

    Address: Level 4, 117 Harrington Street, Sydney, NSW, 2000

    Last updated: # Dec 2019
    Know your options – more information on Online Behaviour Targeting can be found an industry resource for consumers.